Description :

Client Service Manager, Employee Health & Benefits

Our not-so-secret sauce :

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people.

More than 9, of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Learn more about what makes us different and how you can thrive as an Client Service Manager within the Employee Health & Benefits team at MMA.

With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life :

As a Client Service Manager within the Employee Health & Benefits team, you’ll utilize your exceptional client servicing skills to maintain and expand client relationships within your own assigned book of accounts and also provide professional insurance services to our clients by coordinating with Producers, Underwriters and Service Team members, as well as other departments too.

You will be a member of the account management team and collaborate with the sales team, carriers and the client to establish and renew benefit plans designed to meet the client’s needs.

This job is approximately 70% internal and 30% client interfacing, including frequent client discussions, participation in strategy meetings and making presentations to decision makers and employees.

All Client Service Managers are expected to participate in continuing education to maintain their licenses, stay current with all regulations and enhance insurance knowledge.

Our future colleague :

We’d love to meet you if your professional track record includes the following :

• Active Life and Health license
• Building and maintaining strong relationships with colleagues and clients
• Strong knowledge of plan designs from varied carriers in the marketplace
• Managing accounts through the calendar year life cycle
• Assisting clients with federal and state law compliance and interpreting contractual language
• Coordinating and completing the marketing process for new and renewal group business, including compiling census data, benefit plans, soliciting quotes, monitoring requests, corresponding with carriers, and preparing renewal proposals and presentations.
• Preparing employee communications as well as organizing and conducting enrollment meetings;
• Managing re-enrollment forms and reviewing contracts and summary plan descriptions;
• Meeting via conference calls or in person with the carriers and the client to stay on track and cover all aspects of implementation

Requirements :

• Life and Health License
• Exceptional oral and written communication and relationship building skills
• Strong analytical and problem-solving skills
• Ability to conduct presentations and speak to diverse groups
• High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint as well as agency management systems and web browser software
• Exceptional time management and organization skills and demonstrated ability to manage multiple priorities efficiently

These additional qualifications are a plus, but not required to apply :

• Bachelor’s Degree in Risk Management, Business Administration or other related fields
• Insurance designations

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Last updated : 2024-05-06